April 2 2010|01.30 PM UTC

Erik Chang

Sprint Satisfaction Guaranteed or Money-back Policy Outmatches Competition

Category: News, WirelessTags: , , , , ,

No April Fools here. In a move to be more competitive to other wireless carriers, Sprint is now offering a more consumer-friendly “satisfaction guaranteed or money-back” policy beginning April 1st, 2010 (yesterday).  Currently the third largest wireless telecommunication network in the United States, Sprint’s new policy gives an added value to people who may be on the fence in regards to which carrier to sign away their soul to (just kidding).

Here’s a comparison via Sprint on the money-back policies across various carriers:

Money-back policies Sprint AT&T Verizon T-Mobile
Full monthly service plan- related charges refunded
Taxes and fees associated with the charges above waived
Activation fee reimbursed Fee applies after 3 days. Fees applies after 3 days.
Restocking fee waived Fees may apply. Fee may apply. Fee may apply.
Device costs reimbursed
Early termination fee (ETF) waived

As a gadget/money-saving geek, whenever someone asks me which wireless carrier is best (besides pointing them to BillShrink), I’ll always suggest the troubled cell phone buyer to give a wireless carrier they’re considering a try, then cancel the contract within a reasonable amount of time so you will have an idea of the coverage and call quality, for the locations you frequent the most.  Sprint’s new policy enables a much easier “try before you commit” recommendation.

Don’t forget though that coverage in your area may differ significantly across different wireless carriers. You can always check coverage map for each specific carriers to help narrow down your decision: coverage map for Sprintcoverage map for AT&Tcoverage map for Verizion; and coverage map for T-Mobile — but being able to try the actual device at your home without worrying about hidden cancellation fees is a definite plus.

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{ 2 comments… read them below or add one }

Erin April 3, 2010 at 5:59 am

You missed a key factor here: how long you have to take advantage of these. Is it a month? Two weeks? Does it vary? Sprint’s might be the best, but if they only give you a week to take advantage (I don’t know if that’s the case), is it such a deal?

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Erik April 3, 2010 at 5:36 pm

Erin: My fault for not being clear on this. Actually most carriers will let you try their service for a month before you can cancel the contract, though some other carriers (as shown by the table) may not refund completely all the charges if you decide to cancel the service. Sprint’s new policy allows a person to give their service a try for 30 days without dealing with any miscellaneous fees or restocking fee for the phones.

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