No April Fools here. In a move to be more competitive to other wireless carriers, Sprint is now offering a more consumer-friendly “satisfaction guaranteed or money-back” policy beginning April 1st, 2010 (yesterday). Currently the third largest wireless telecommunication network in the United States, Sprint’s new policy gives an added value to people who may be on the fence in regards to which carrier to sign away their soul to (just kidding).
Here’s a comparison via Sprint on the money-back policies across various carriers:
|Full monthly service plan- related charges refunded||✓||✓||✓||✓|
|Taxes and fees associated with the charges above waived||✓||✓||✓||✓|
|Activation fee reimbursed||✓||Fee applies after 3 days.||Fees applies after 3 days.||✓|
|Restocking fee waived||✓||Fees may apply.||Fee may apply.||Fee may apply.|
|Device costs reimbursed||✓||✓||✓||✓|
|Early termination fee (ETF) waived||✓||✓||✓||✓|
As a gadget/money-saving geek, whenever someone asks me which wireless carrier is best (besides pointing them to BillShrink), I’ll always suggest the troubled cell phone buyer to give a wireless carrier they’re considering a try, then cancel the contract within a reasonable amount of time so you will have an idea of the coverage and call quality, for the locations you frequent the most. Sprint’s new policy enables a much easier “try before you commit” recommendation.
Don’t forget though that coverage in your area may differ significantly across different wireless carriers. You can always check coverage map for each specific carriers to help narrow down your decision: coverage map for Sprint; coverage map for AT&T; coverage map for Verizion; and coverage map for T-Mobile — but being able to try the actual device at your home without worrying about hidden cancellation fees is a definite plus.