Apple has just announced that they are rolling out a program next week for all iPhone 4 users to receive a free case (if they so choose to request one) — in a move to address the widely reported iPhone 4 antenna problem (now dubbed “Antennagate”).
Customers that have already paid for a case will receive a full refund. The program will run untill September 30th, and you’ll be able to apply online for the free case, along with your choice of case. More details will be released after Apple’s press conference as they roll the program out. We’ll update this post with more details as we get them.
iPhone 4 Case Program Update
Apple has timely rolled out their iPhone 4 Case program page, where you can find more information to request your free case or bumper for your iPhone 4.
Essentially, for those that have not bought a case yet, you’ll need to download the iPhone 4 case program app from the App store.
Already bought a case?
- If you paid with a credit card, the charges should have already been refunded to your account (most people will see the credit/refund reflected in their next billing statement).
- If you paid with cash, check, or a gift card at an Apple retail store, you can return to the store with your receipt by September 30th to get your refund.
- If you paid for the case with a gift card on the Apple online store, Apple will mail you a new gift card for the refund amount.
- If you bought the case from an AT&T store, fill out a rebate coupon and mail it to Apple by September 30th, 2010 and Apple will process your rebate as soon as possible (expect industry standard processing time of 4-8 weeks).
What do you think about this “solution” so far from Apple to address the problem? According to Apple, complaints about antenna issues are 0.55% out of all reported problems. There has been 3 million iPhone 4 sold since release date (discounting duplicate calls, that’s about 1,500 complaints).
[Image via Cnet's live blog coverage].