Articles tagged in consumers

05.23.11

Rewards in Social Networks

Erik Chang

It’s no secret that social channels are a great way for companies to increase exposure and build customer relationships. By simply setting up a Facebook page, companies can build a following of loyal customers and expand their reach to potential customers. To encourage customers to “like” them on Facebook or follow them on Twitter, companies started to offer exclusive offers

Comments 1

05.04.11

America’s Wealthy Ready to Return to Spending

Alex Gutow

Like the rest of us, America’s wealthiest families cut back on spending during the recent recession. However, it looks as though that trend has passed. The American Express Publishing and Harrison Group survey polled families with a discretionary income of more than $100,000 and found that spending on luxuries is set to rise 8% compared to 2010. This would represent

Comments 3

04.19.11

The Future of Brick and Mortar

Alex Gutow

Fourteen years ago, web startups in every category seemed poised to change the fate of brick-and-mortar retailers. As we all know, many of these web startups failed to convince consumers to change their buying habits before they had burned through all of their investment money. The dot coms that survived, like Amazon, came to rule their respective categories and, with

Comments 1

04.06.11

Chase Does A Flip Flop on Debit Card Rewards

Alex Gutow

A few weeks ago, eight million Chase customers received a letter stating their debit rewards would be eliminated in July, two days before the 12 cent cap proposed by the Durbin Amendment would take effect. This letter specifically blamed Durbin for this change and told customers, “As a result of this law, we will be changing our debit rewards program.”

Comments 1

04.04.11

The Great Banking Revolution

Alex Gutow

In the days of yore, banks and their customers formed long-term relationships…We’ve long since moved away from that model and the relationship we have with our bank is now measured by the convenience, access and choices they give us with our money.

Comments 0

03.28.11

10 Top Retailers

Alex Gutow

Consumer Reports, America’s trusty read-it-before-you-buy-it guide, rated the top “one-stop-shop” retailers in America. While you may not be familiar with all of the stores, these ten stores represent America’s best and brightest (albeit fluorescently-lit) retailers.

Comments 1

11.04.10

The Growth and Trends of Online Spending

Jonathan Rivers

When the web roared into existence just less than two decades ago, it was clear that it would change how consumers interact and transact with businesses.

Comments 0