AT&T Wireless - Maps, facts and reviews

I have been a AT&T customer for almost 8 years and I must say the customer loyalty incentives are below the industry standard. I have heard that Verizon sends many very nice free phones to customers to try to get them to stay with the company. I wish Cingular did that. There is no loyalty with the "new" AT&T. They do have cool phones though.

AT&T has vastly improved its both coverage and reliability. I used to have Cingular before they merged with AT&T and I must say, I thought they were poor. However, I recently switched back after being convinced to change because of the fabled iphone, and the difference is night and day. The signal is much stronger and clearer and even the customer service has greatly improved.

I hate the new AT&T. I had Cingular for many years and I feel that I have been shafted with the change. Quite frankly, I have had too many surprises. I get very high charges for the internet service that I never use(Customer Service says that it is very easy to access the internet from my phone). I finally decide to change my service and it cost me over $1200 dollars total. If I were you I would stay away.

Att is high pricy, lie about coverage and their so called "fewest dropped calls". They have terrible customer service and they ATT doesn't tell you about the hidden negatives of their rollover service. They screwed former ATT Customers and now are reverting back to ATT because the cingular name is not so hot. They do have cool phones though.

ATT's GSM is fantastic. It is industry leading and really sets the bar high for its competitors. GSM is definitely the most advanced service provided in the retail cell phone industry. With the added benefits of ATT rollover minutes how can you not choose ATT.

Their phones are good. Their service personnel are idiots but at least they try to help. But the internet service I get on my phone sucks. I am two months into my contract and so far I am not so happy.

I like Cingular the best out of all the providers. I can actually make phone calls out of my house instead of walking outside to make a call (unlike T-Mobile). Sometimes customer service can be rude, but that's with all providers. I just renewed my contract with AT&T because of the quality they have. Their rates may be higher, but you get what you pay for. I really like the rollover minutes; it is something nobody else has.

Since Cingular became the new AT&T dropped calls have really become an issue. I was with Cingular for a year and a half before the merge of the two and since then I drop calls at least every third or forth call. It is annoying but what really keeps coming back is the rollover minutes. These rollover minutes are really nice since I have 3 teenage children and as you can imagine they need all the minutes they can get.

"HIDDEN CHARGES" That is the one thing that I hate about Cingular. I travel a lot for my job and my job requires me to be out of the country for sometimes up to 2 months a year. Right now I have a national plan which should allow me to roam outside of New York but the first time I traveled to the West Coast with Cingular I was slammed with roaming charges. And had I not called Cingular and cleared this up, I still would be charged for this. I also haven't been able to put my service on hold since I am out of the country for many stretches of the year with out being charged. If Cingular can clear up these hidden fees then I am confident they would attract more customers.

I have been very satisfied with AT&T. I have so far haven't had any problems(fingers crossed). I hear all the complaints about AT&T and I have to disagree with all the talk about bad coverage. I always get service where ever I go. I live in the Bay Area near Stanford and I have been thoroughly impressed. I like how you can manage you bill online and you can even bundle your home phone service and your internet. I would recommend to anyone.

I feel that AT&T is a decent phone service. I feel that they have an outstanding coverage area where I think I can get decent reception and service from almost anywhere in the country. I also think that it is very cool that they have the exclusive rights to Apple's iPhone which is always a +. But I am not so happy with the customer service. They are sometimes very rude and not very understanding. They also have really high cancellation fees!(I had to pay $200 for cancelling my plan). Good company but can be better.

I had been a longtime Verizon (loved it!) when I made the switch to Cingular (now AT&T) it was mostly for its roll-over plan. They also had some really cool phones that I like a lot. But this excitement was short-lived. The first reason was the poor sound quality. It may be the headset I was using but the voices seemed scratchy and distant. But the dropped calls killed me. How could AT&T say that they have the fewest dropped calls. Its actually kind of funny that the independent test service they claim to have ranked them number 1 has never been revealed. Hmmm… Better phones and plans are the best thing this company has for them - but they are useless without a reliable network.

Choppy sound quality in San Francisco. But I can get great service in Europe. Love the rollover!

I feel that AT&T is getting worse and worse by the day. For being the phone network with supposedly the least number of dropped calls, I guess I’m the only one getting the dropped calls. It doesn’t matter what phone I put my SIM card in, I always seem to get dropped calls. Right now the only thing keeping my aboard the AT&T ship is their free calling to other cell phone users (Mobile to Mobile).

Cingular has been advertising that they have the least amount of dropped calls. This is not true, i know of people that have brand new phones from cingular and are always dropping their calls and sometimes never even connect. Other than the rollover minutes(which is ingenious) there is nothing good about this network. You cant preview ringtones on your phone and they also dont have good music/video services like Verizon. If u like rollover go with Cingular because u wont be disappointed with this feature but if u dont, go with another company with many more features like Verizon.

I had T-Mobile for a while and I have had awful coverage in the mountains. I have sometimes wait up to an hour just to send ONE TEXT MESSAGE. Then I made the switch to AT&T because of the iphone and I love it. I get 4 bars of service wherever I go and now it only takes me like 5 seconds to send a message. GREAT SWITCH!

Cingular may not be the best carrier out there but it is definitely on the rise. With Cingular (GSM) I can purchase phones, swap the chip and use the phones easily unlike my previous service provider, Verizon Wireless. With Verizon you can't save the numbers on a chip or purchase a phone on ebay without having to involve Verizon. The only one thing I don't like with the new AT&T was their coverage up north in the New England area and closer to Canada there was no coverage yet. Other than that, I just renewed my contract for another two more years and hope to see AT&T grow even more, with their sole possession of the iPhone.

I frequently travel throughout the U.S, and have had no problems with Cingular cell service, on either coast, since I switched to Cingular in Dec. 2005 (from Verizon). The Cell service is outstanding inside the downtown Houston area. (I cannot say the same for Cingular's wireless broadband service however. Not worth getting at this time.) I might have had 1 dropped call in the entire time I've been with Cingular. I like Cingular (now ATT) a lot!

I own a cell phone store and have been selling the AT&T service for many years now. I also am a previous owner of AT&T (formerly Cingular) phone and plan. I must say there are some obvious pros and cons of the service. The pros would be: 1) it has the biggest coverage area; 2) rollover minutes are a big PLUS; 3)you can get its service relatively easy; 4) GSM network; and 5) iPHONE. The cons would be: 1) AT&T’s plans and phones are expensive; 2) You need a two year contract (most cool phones come out every 6 months); 3) the phone selection can't even compare to phones in Asia and Europe; and 4) difficult to deal with customer service.

I live in Southern California in the desert regions around Palm Springs and ATT provides me with excellent coverage that I had never gotten with T-Mobile or even Verizon. ATT really lives up to its name. They have a lot of high end phones with many functions that are very nice such as music, GPS, Live TV and even now touch screens. I have been a customer for many years now and I love it!!!

ATT has been the best service that I have had so far! It is relatively cheap, the internet is fast(3G), they have really nice phones that everyone in my family loves, and to top it all off they have great coverage.

I live in the San Francisco area and it seems that with AT&T there is a lot of cut-off in the area. Recently I have been getting many dropped calls which is unfortunate because I own a business and I am constantly on the phone with customers and dropped call are annoying. ATT also has its pros though since you can use any unlocked phone(I have an unlocked stylish phone from Japan which I like alot.) I also feel that the ATT Edge is relatively fast and provides a decent connection with the Slingbox that I have.